Privacy Policy

Data Privacy Statement

Life Ready values our clients and partners’ privacy as our top priority. As such, we are committed to protecting the privacy and confidentiality of clients, guardians, website visitors, and other individuals whose personal information we will have to collect through in-person and online means.

Following the guidelines of the Republic Act No. 10173, the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations (IRR), National Privacy Commission (NPC) Circular No. 2023-04 (Guidelines on Consent), other applicable NPC issuances, Republic Act No. 10029 (Psychology Act of 2009), the Code of Ethics for Philippine Psychologists and Psychometricians, and other applicable laws, regulations, and professional standards, we dedicate this page to detail how Life Ready collects, uses, stores, retains, discloses, and protects personal information.

I. PERSONAL INFORMATION COLLECTED

Life Ready’s Privacy Statement applies to people who engage with the clinic online and onsite. Thus, personal information may be collected for psychological, administration, and other related services.

Individuals who may have their personal information collected include the following:
(a) Clients receiving treatments and services from Life Ready, online or in-person
(b) Parents, guardians, and authorized representatives
(c) Website and online service users who interact with Life Ready’s website and other authorized online channels
(d) Allied health professionals who share information for the client’s holistic treatment

Personal information is only collected as reasonably necessary to the purposes of the services provided. Information that is collected may include the following:
(a) Necessary personal information, from basic personal details, identification information, and billing information
(b) Sensitive personal information, which may include overall health records, psychological assessment information, relevant personal and medical history
(c) Online information, which may be collected upon interaction with Life Ready’s website or online channels and services. These may include technical information using the one’s accessed device (e.g. cookies)

II. HOW INFORMATION IS COLLECTED

Personal information is collected through different channels, including (a) directly from the user whether in-person or online forms, (b) online services including online booking portals, intake forms, etc., (c) through teletherapy or other related services, (d) through communications with the clinic and its authorized personnel, (e) from authorized parties, such as referrals and allied professionals, and (f) through other lawful sources as long as these are information pertinent to the care of the client.

III. PURPOSE OF INFORMATION COLLECTION

Life Ready collects information to ensure quality health for its clients. As a growing practice and profession, the clinic reserves the right to make use of pertinent information to expand the knowledge of its practitioners and coordinate care with pertinent allied professionals.

Thus, personal information may be collected for the following purposes:
(a) Intake and clinical services to assist with assessing the needs of the clients
(b) Provision of psychological services to provide appropriate therapeutic and psychological help and treatment planning
(c) Appointment management to properly schedule, confirm, and manage appointments
(d) Billing and payments to process administrative transactions
(e) Care coordination to ensure that the necessary allied partners are involved in treatment for holistic care
(f) Clinical supervision and training to support clinical growth, supervision, and case consultation for better treatment provisions
(g) Record-keeping to maintain accurate and complete clinical and administrative records
(h) Legal and professional compliance with applicable laws and professional standards
(i) Service and operational improvement to provide quality assurance and improvement for Life Ready’s operational needs
(j) Communications to ensure that clients are updated with clinic updates, notices, and other service announcements to support in their care

IV. CONSENT AND CONFIDENTIALITY

Client consent and confidentiality are strictly upheld in relation to personal information processing. As such, when consent is required, Life Ready shall obtain the client’s information consent via a separate Informed Consent Form.

Life Ready respects the client’s wish to withdraw consent at any time, provided that it adheres to applicable law and reasonable procedures for verifying and documenting the withdrawal. Note that restrictions due to the withdrawal of consent may also affect Life Ready’s ability to provide or continue certain services, which will be communicated through appropriate means to the client.

If the client is a minor, Life Ready requires a guardian (parent, legal guardian or other duly-authorized representative) to legally provide valid consent.

As confidentiality is paramount to Life Ready’s best practices, the clinic mandates that all clinical records, session notes, assessment results, and test data are treated as confidential and shall be accessed only by authorized clinical and administrative personnel with a legitimate need for such information and with given consent by the client and owner of personal information.

All of Life Ready’s psychologists, psychometricians, trainees, and other authorized personnel are required to comply with the Code of Ethics for Philippine Psychologists and its applicable professional and legal standards for confidentiality and data protection.

V. DATA STORAGE, DISCLOSURE, AND SHARING OF INFORMATION

Life Ready implements physical and technical security measures proportionate to the sensitivity of the information it collects and stores. Physical measures include physical locks for records, access restrictions, and clean-desk practices to prevent unauthorized access. Technical measures include password protection and access control, encryption for storage and transmission of client files and information, and other security software and relevant up-to-date systems to protect information against unauthorized access, disclosure, loss, destruction, or unlawful processing.

The clinic retains clinical records for at least three (3) years from the date of client’s last consultation, session, or provision of professional services, after which they will be physically and virtually disposed of following the proper measures. Retention period may be extended when required by applicable laws and with proper coordination with the client.

Access of information within the clinic is limited to the psychologist(s), psychometrician(s), and authorized administrative staff involved in a client’s assessment, treatment, scheduling, billing, and other services with Life Ready, following a strict need-to-know basis.

Clients will be informed if the service or treatment they avail of involves training and clinical supervision, as this may require their information to be accessed by a psychologist-in-training, an intern, or a practicum student. Any work done by a trainee under Life Ready shall be conducted under the supervision of a duly licensed psychologist. As such, the clinical supervisor may review pertinent clinical records and pertinent information involved in case consultation and professional training. Both supervisor and clinic-trainee are bound by confidentiality obligations.

To ensure strict protection of data, Life Ready prohibits selling, renting, or trading of its clients’ personal information. The only exceptions to disclosure of information without the client’s consent or without prior notice are in the following matters:
(a) When required or authorized by law, such as a valid court order, subpoena, or applicable law or regulation
(b) When necessary to protect life, health, or safety, including a serious threat to a client’s or another person’s life, safety, or health
(c) When required by mandatory reporting laws, as in cases of suspected abuses, exploitation or other offenses involving vulnerable individuals
(d) When responding to a lawful request or order from the National Privacy Commission

Presently, all data and information collection is done in-house through Life Ready’s authorized personnel and internal systems. Note that Life Ready does not engage external service providers to collect or access information on its behalf.

In the future, should there be changes to Life Ready’s practices (e.g. employing third-party service providers), it is mandated to exercise due diligence in selecting providers and to ensure proper safeguards for data protection are in place.

VI. YOUR RIGHTS AS A DATA SUBJECT

Under Sections 16 and 34 of the DPA and its IRR, your rights as a data subject are the following:
(a) Right to be informed on pertinent proceedings and processings on your personal information
(b) Right to access within reason the personal information held by Life Ready, particularly in its use within the clinic
(c) Right to object to the processing of personal information when permitted by law, including processing for direct marketing, profiling or other purposes which you have not consented to
(d) Right to correct or rectify any inaccuracy or error in your personal information
(e) Right to erasure or blocking, including the right to suspend, withdraw or order blocking, removal or destruction of your personal information from Life Ready’s system
(f) Right to data portability, when technically feasible and applicable, such as obtaining a copy of your personal information in an electronic or structured format
(g) Right to be indemnified for damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal information
(h) Right to file a complaint with the National Privacy Commission (NPC) if you believe that your rights as a data subject have been violated or that your personal information has been processed in violation of the DPA and its IRR

Exercise of these data subject rights may be done by submitting a written request to Life Ready through its designated privacy contact. The exercise of these rights shall be subject to applicable conditions, exceptions, and limitations under the DPA, its IRR, and other relevant laws. Life Ready also reserves the right to deny, limit, or defer a request when permitted or required by law, including when compliance would conflict with a legal or regulatory obligation, have another person’s rights and freedoms violated, or compromise Life Ready’s professional and ethical obligations.

VII. DATA BREACH, TRACKING, COOKIES AND ONLINE DATA

In the event of a personal data breach subject to mandatory notification, Life Ready shall notify the NPC and concerned parties within seventy-two (72) hours of acquiring knowledge of, or forming a reasonable belief in, the occurrence of the breach.

Prompt and proper assessment and documentation of the breach will be done to determine if notification is required and for reasonable and appropriate measures to be undertaken to contain, mitigate, and remedy the breach and prevent further harm.

Using Life Ready’s online systems and channels requires the use of cookies and similar technologies to support the secure and proper operation. As such, some options are activated to remember user preferences, maintain session information, and other pertinent action for more streamlined operations.

Cookies may be session-based or persistent and may be placed by Life Ready to support these services. Users can manage, block or disable cookies via browser or device settings. However, doing so may affect functionality, security or availability of features.

VIII. CHANGES TO THIS STATEMENT

Life Ready may update this Privacy Statement from time to time to reflect changes in its practices, services, technology, applicable laws and regulations, or other relevant circumstances.

The updated and detailed version of this Privacy Statement shall be available at Life Ready and published on the official website, accessible via the [Data Privacy Statement].

Privacy Statement
Effective Date: October 10, 2026
Last Updated: October 10, 2026
Version: 01